hi55 Terms & Conditions

General Terms

hi55 (hereinafter referred to as the "Platform", "we", or "us") is a provider of online betting and gaming services. These terms and conditions ("Terms") form a legally binding agreement between you and hi55.

By using this website or application, opening an account, or using any of our services, you are considered to have fully read, understood, and agreed to these Terms. If you do not agree with these Terms, please refrain from using this platform.

These Terms apply in both English and Bengali. In the event of any dispute, the Bengali version shall take precedence.

Eligibility & Registration

2.1 Age Requirement

To open an account and use any services on hi55, you must be at least 21 (twenty-one) years of age. Use of this platform by minors is strictly prohibited. We may request a copy of a valid identity document for age verification at any time.

2.2 Registration Process

You must provide true and accurate information when registering an account. Each individual may operate only one account. Creating multiple accounts using the same device, IP address, or payment method is prohibited.

• Full legal name (as per national identity card)
• Active mobile number
• Valid email address
• Date of birth
• Bangladeshi address

2.3 Geographic Restrictions

This platform is operated for users in Bangladesh. Users from other countries or regions may not be eligible to use this service.

Account Management

3.1 Password & Security

You are solely responsible for maintaining the security of your account. Use a strong password and do not share it with anyone. If you become aware of any unauthorized access to your account, notify our support team immediately.

3.2 Account Verification

hi55 may request completion of a KYC (Know Your Customer) process for identity verification at any time, particularly before a withdrawal request. Required documents may include:

• Scanned copy of National Identity Card (NID) or passport
• Recent utility bill or bank statement (proof of address)
• Proof of ownership of the payment method

If verification is not completed, the withdrawal process may be delayed.

3.3 One Account Policy

Only one account is permitted per individual, household address, or device. If multiple accounts are found, all accounts will be closed.

Deposits & Withdrawals

4.1 Deposit Methods & Limits

hi55 accepts deposits via the following mobile banking methods in Bangladesh:

• bKash — Bangladesh's most popular mobile wallet
• Nagad — Digital financial service of Bangladesh Post Office
• Rocket — Mobile banking service of Dutch-Bangla Bank
• Upay — Fast and secure mobile payment

4.2 Withdrawal Process

Withdrawal requests are generally processed within 1 hour. However, withdrawals may be delayed if account verification has not been completed or for security review. Withdrawal funds will only be sent to an account registered in the depositor's own name.

4.3 Currency

All transactions are carried out in Bangladeshi Taka (BDT / ৳). Foreign currency transactions are currently not supported.

4.4 Transaction Verification

If any transaction appears suspicious, hi55 may hold it and request further information. We reserve the right to notify the relevant authorities if money laundering or fraud is suspected.

Bonuses & Promotions

5.1 Welcome Bonus

New members at hi55 receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. Bonus examples:

• Deposit ৳1,000 → ৳1,500 bonus → Total ৳2,500
• Deposit ৳12,000 → ৳8,000 bonus → Total ৳20,000

5.2 Wagering Requirements

A wagering requirement applies to each bonus. For the welcome bonus, the wagering requirement is 20 times the bonus amount. Example: ৳1,500 bonus × 20 = a total of ৳30,000 must be wagered before the bonus funds can be withdrawn. Wagering is calculated on the bonus amount only, not on the combined total of deposit and bonus.

5.3 Bonus Usage Rules

• Each bonus offer has its own expiry; if not used within the set time, the bonus will be cancelled.
• It may not be possible to activate another bonus while one is already active.
• Claiming bonuses on multiple accounts from the same household or device is prohibited.
• hi55 reserves the right to modify or cancel bonus offers at any time without notice.

5.4 VIP Program

hi55 has 5 VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. Moving to a higher tier increases the weekly cashback — from a maximum of 0.2% at Bronze up to a maximum of 1.2% at Diamond. VIP benefits may change at any time at hi55's discretion.

Betting Rules

6.1 Bet Acceptance & Rejection

hi55 reserves the right to accept or reject any bet. If an abnormal return is displayed due to a technical error, those bets will be voided. Once all bets are finalized, changes or cancellations are not possible.

6.2 Sports Betting Rules

For sports betting, if an event is cancelled or postponed, the bet amount is generally refunded. However, rules for specific markets may differ. Full sports rules are detailed on the relevant page.

6.3 Casino Game Rules

Each casino game has its own rules and payout structure, which are displayed in the game interface. Game outcomes are determined by a certified Random Number Generator (RNG), which is impartial and transparent.

6.4 Technical Issues

hi55 is not responsible for any losses caused by internet disconnection or technical errors. In such cases, the result recorded on the platform is considered final.

Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure:

• Bonus abuse or manipulation to gain an unfair advantage
• Use of any automated software, bots, or scripts
• Operating multiple accounts
• Depositing or withdrawing funds to or from a third party's account
• Money laundering or suspicious financial transactions
• Intentionally exploiting technical errors on the platform
• Harassing or causing harm to other users
• Providing a false identity or false information

Privacy & Data Protection

Protecting your personal information is one of our top priorities. hi55 uses SSL encryption technology to keep your data secure.

8.1 Data Collection & Use

The information we collect is used solely for the following purposes:

• Account management and verification
• Transaction processing and security
• Providing customer support
• Meeting legal and regulatory obligations

8.2 Data Sharing

We do not sell your personal information to third parties. However, information may be shared with relevant authorities due to legal obligations or security reasons. For more details, please read our Privacy Policy.

Limitation of Liability

hi55 is not responsible for the following:

• Betting losses due to internet connection issues
• Third-party software or technical failures
• Account misuse or unauthorized access (if caused by your own negligence)
• Odds changes due to market fluctuations
• Any indirect or consequential losses

You are aware of the risks of gambling. You use this platform at your own discretion, and you are solely responsible for any wins or losses.

Changes to Terms

hi55 reserves the right to change, amend, or update these terms at any time. For significant changes, we will:

• Update the date on this page
• May send a notification to your registered email
• May display a notice on the platform

If you continue to use the platform after any changes, you will be considered to have accepted the new terms. We recommend checking this page regularly.

Account Closure

11.1 Closure at Your Request

You can close your account at any time by contacting our support team. All ongoing bets must be settled and any eligible withdrawals must be completed before the account is closed.

11.2 Closure by Us

hi55 may close or suspend an account without notice for the following reasons:

• Violation of terms
• Suspicion of fraudulent activity
• Providing false information
• Legal or regulatory reasons
• Extended period of inactivity

11.3 Self-Exclusion

If you feel that gambling is getting out of your control, you can apply for self-exclusion. Detailed information on this is available on our Responsible Gaming page.

Contact & Support

If you have any questions or feedback regarding these terms, please contact our support team:

• Email: [email protected]
• Live Chat: 7 days a week, 24 hours a day
• Language: Support is available in Bengali and English

For more information about the hi55 platform, visit our FAQ page or About Us page.