Your Privacy Is Our Responsibility

hi55 (referred to hereinafter as "we", "us", or "the platform") treats the privacy of your personal information with the utmost importance. This privacy policy explains what information we collect when you use the hi55 website or services, why we collect it, how it is used, and what your rights are.

By using this platform or creating an account, you will be considered to have accepted the terms of this policy. If you do not agree with this policy, please refrain from using our services and contact our support team.

hi55 may collect the following categories of information in order to provide its services:

1.1 Identity Information

• Full name and date of birth (for age verification)
• National ID or passport number (for identity verification)
• Current address and contact details
• Email address and mobile number

1.2 Financial and Transaction Information

• Mobile financial service numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history and transaction amounts
• Details of bonus and promotion usage

1.3 Usage and Technical Information

• IP address, device type, and operating system
• Browser information and cookie data
• Game play history and session duration
• Navigation patterns and click data on the platform

1.4 Communication Information

• Your conversations with us via live chat, email, or other channels
• Details of complaints and support requests
• Information provided through surveys and feedback forms

hi55 uses your information for the following legitimate purposes:

hi55 has implemented industry-standard technical and organisational measures to keep your personal information secure.

3.1 Encryption and Security Technology

Our platform uses SSL (Secure Sockets Layer) encryption technology, which keeps data transfers between your browser and our servers completely secure. Payment-related information is protected by an additional layer of encryption.

3.2 Server Security

Your data is stored in secure data centres equipped with firewalls, anti-intrusion systems, and regular security audits. Only authorised personnel may access your information where necessary.

3.3 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet subsequent legal or regulatory requirements. If an account is closed, we will delete all data except the minimum required to be kept for mandatory legal reasons.

3.4 Password and Account Security

Your account password is stored in hashed form — no member of our staff can ever view your password. We advise you to use a strong password and not to share your account security details with anyone.

hi55 does not generally share your personal information with third parties. However, information may be shared in the following specific circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), technology support providers, or other service providers receive only the information necessary to perform their designated tasks. They operate under strict confidentiality agreements and may not use the information for any other purpose.

4.2 Legal Obligations

Information may be provided in response to a court order, a lawful request from a law enforcement agency, or the requirements of applicable law. In such cases we provide only the minimum information required.

4.3 Fraud and Scam Prevention

Necessary information may be exchanged with relevant authorities to prevent financial fraud, money laundering, or other illegal activities.

hi55 uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Strictly necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences (such as language).
• Analytics Cookies: Used to monitor platform usage and drive improvements.

5.2 Cookie Control

You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may cause some core features of the platform to not work correctly.

As a user of hi55, you have the following rights regarding your personal information:

1. Right of Access: You may request to know what information we hold about you.
2. Right of Rectification: If the information we hold about you is incorrect or incomplete, you may request that it be corrected.
3. Right of Erasure: In certain circumstances you may request that your personal information be deleted, unless a legal obligation requires otherwise.
4. Right to Object to Processing: You may object to the processing of your information for specific reasons.
5. Right to Data Portability: You may request your information in a structured and accessible format.
6. Right to Withdraw Consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, send an email to [email protected] or contact our 24/7 live chat support. We will respond to your request as quickly as possible.

hi55 is a 21+ platform. We do not intentionally collect information from or provide services to anyone under the age of 21.

Age verification is a mandatory step in the registration process. If a user creates an account using false information and is subsequently found to be a minor upon verification, that account will be closed immediately and all associated data will be deleted.

If you believe that a minor is using a hi55 account, please contact us — we will take swift action.

hi55 reserves the right to update this privacy policy from time to time. In the event of any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email address
• Via a notice displayed when you log in to the platform

If you continue to use hi55 after any changes, you will be considered to have accepted the updated policy. We therefore encourage you to review this page regularly.

hi55 cares not only about your data, but also about your overall wellbeing. As part of ensuring responsible gaming, we monitor your gameplay patterns.

If any pattern appears concerning, our support team may reach out to you personally and confidentially. This information is never shared with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.